Orders move. Questions multiply. Support should keep pace.
Retailers, distributors and field teams need answers across fragmented channels and territory working hours.
Retailer Inbound:
Where is my pending order for Burdwan district?
Namuste Helpline:
Order #5092 dispatched from warehouse; driver ETA is today at 4:30 PM.
Status verified & WhatsApp GPS tracking sent
One network. A consistent answer everywhere.
Supply Chain Workflows
End-to-end support for dealers and field reps.
24/7 Retailer Helpline
Automates order lookups, invoice copies, payment status, and credit limit inquiries instantly.
Trade Scheme Verification
Explains volume promotions, cashback eligibility, and resolves dealer incentive queries with zero leakage.
Complaint Registration & Routing
Captures damaged shipment reports with photos and escalates directly to territory dispatch officers.