Privacy Policy

1. Identification of Data Fiduciary & Scope

This Privacy Policy is issued by Namuste Technologies Pvt. Ltd.(“Namuste”, “Company”, “we”, “us”, or “our”), a company incorporated under the laws of India, having its registered office at:

This policy applies to all visitors, registered subscribers, enterprise clients, and end-users who access our website (https://namuste.com), subscribe to our software services, utilize our AI Voice, WhatsApp, or Web Assistants, or interact with our billing and checkout systems.

2. Information We Collect

We collect information directly provided by you, automatically gathered through your device, and generated in the course of conversational assistant operations:

• Account & Contact Information: Name, business name, business email address, corporate telephone number, billing address, and account login credentials.
• Billing & Payment Information: When you purchase subscriptions, setup packages, or add-on conversational tokens, our payment gateway partners collect billing names, billing addresses, tax IDs (e.g., GSTIN), and payment card/account tokens. We do not store your full credit/debit card numbers, CVVs, or online banking passwords on our servers.
• Conversational Data & Transcripts: Audio recordings (where call recording is activated by the client), synthesized speech logs, WhatsApp chat histories, SMS alerts, and web concierge chat sessions processed on behalf of our enterprise clients.
• Technical & Telemetry Data: IP addresses, browser types, operating systems, referring URLs, access timestamps, latency logs, and interaction heatmaps via Google Tag Manager and security cookies.

3. Payment Processing & Payment Gateway Disclosures

We utilize authorized, RBI-registered and PCI-DSS Level 1 compliant third-party payment gateways (such as Stripe, Razorpay, or bank-authorized payment aggregators) to securely process online transactions, recurring subscription charges, and usage invoices.

4. Purpose of Processing & Legal Grounds

We process your personal information and corporate data under the following legal bases:

• Performance of Contract: Provisioning and maintaining your AI voice and chat assistants, executing automated appointment scheduling, routing customer enquiries, and billing your account.
• Legitimate Interests: Preventing fraud, safeguarding infrastructure integrity, diagnosing runtime latency, and monitoring system availability.
• Explicit Consent: Sending marketing newsletters or running opt-in telephony pilot evaluations.
• Statutory Compliance: Maintaining tax invoices under GST laws, assisting verified regulatory inquiries, and preserving financial audit records.

5. Enterprise Multi-Tenancy & PII Masking

Our architecture enforces air-gapped logical separation between tenants. We adhere to the following privacy commitments:

6. Subprocessors & Third-Party Service Providers

We share data solely with verified subprocessors under strict confidentiality and data-processing agreements:

• Payment Processors: RBI-compliant payment gateways (Stripe, Razorpay) for transaction settlement.
• Cloud Infrastructure: Cloud hosting providers (such as AWS, Microsoft Azure, Google Cloud) with Indian data residency capabilities.
• Telecommunication & SIP Gateways: Licensed telecom providers (e.g. Twilio, Exotel, Tata Tele Business Services) to originate and terminate voice calls and SMS.
• Analytics & Tag Management: Google Tag Manager for aggregate visitor analytics and web performance monitoring.

7. Data Retention & Customer Deletion Rights

We retain conversational records and customer data only as long as necessary to fulfill the service agreements or comply with statutory requirements:

• Call audio and transcripts are stored according to client-configured retention windows (defaulting to 90 days, or customized by enterprise agreements).
• Financial and tax transaction records are retained for a minimum of 7 years in accordance with Indian taxation and corporate statutory requirements.
• Clients may submit a written request to erase, export, or anonymize their business data at any time by emailing connect@namuste.com.

8. Cookies & Google Tag Manager

Our website utilizes necessary cookies to authenticate sessions, maintain security, and optimize page rendering speed. We also use Google Tag Manager (GTM-M6D769MW) to measure aggregate website traffic and visitor interactions. You can adjust your browser settings to reject non-essential cookies at any time without impacting your core browsing experience.

9. Grievance Redressal & Contact Officer

In accordance with the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023, the details of the designated Grievance Officer are set forth below: